Moshtix Event Cancellation Policy: Everything You Need to Know
Ever bought tickets for an event, only to have it cancelled? It’s a bummer, right? That’s where Moshtix’s event cancellation policy comes in. Moshtix generally doesn’t offer refunds unless required by law, but there are exceptions and important details you should know.
Let’s dive into the nitty-gritty of Moshtix’s cancellation policy. We’ll cover everything from refunds and resales to what happens when an event gets postponed. By the end, you’ll be a pro at navigating the world of Moshtix tickets.
General Policy Overview
Moshtix keeps things pretty straightforward with their cancellation policy. Here’s the deal: all sales are final. That means no refunds, exchanges, or cancellations unless the law says otherwise.
But don’t worry! This isn’t as scary as it sounds. There are still ways to get your money back or make changes to your tickets in certain situations.
Exceptions to the Rule
Life happens, and Moshtix gets that. That’s why they’ve got a few exceptions to their “no refunds” policy:
- Incorrect or accidental purchases
- Event cancellations
- Significant changes to the event
These situations might make you eligible for a refund or exchange. But remember, it’s not guaranteed. The final decision often rests with the event organizer.
Legal Requirements
Sometimes, the law steps in to protect consumers. Moshtix follows the Live Performance Australia Consumer Code of Practice. This means if an event gets cancelled or postponed, you might be entitled to a refund by law.
Types of Situations Covered by the Policy
Event Cancellations
When an event gets cancelled, it’s a bummer for everyone. But here’s the silver lining: you’ll likely get a refund. Moshtix will contact you via email about the cancellation and refund process.
Event Postponements
If your event gets pushed to a later date, you’ve got options. You can usually keep your ticket for the new date or request a refund if you can’t make it.
Venue Changes
Sometimes, events need to switch locations. If this happens, Moshtix will let you know. You might be able to get a refund if the new venue doesn’t work for you.
Refund Process for Cancelled Events
How Refunds are Initiated
When an event gets cancelled, Moshtix springs into action. They’ll email you with the news and info on how to get your refund. Usually, you don’t need to do anything – the refund process starts automatically.
Timeframe for Refund Processing
Patience is key here. Refunds can take a bit of time to process. It usually takes 5-10 business days, but it could be longer depending on your bank.
Methods of Refund
Moshtix typically refunds your money to the original payment method. So if you paid by credit card, that’s where your refund will go. If you used a different method, they’ll let you know how you’ll get your money back.
Special Circumstances
Incorrect or Accidental Purchases
Oops! Bought the wrong tickets? Don’t panic. Moshtix might be able to help. Contact them right away if you’ve made a mistake. They can’t guarantee a refund or exchange, but it’s worth a shot.
Reissuing Tickets
Need to change the name on your ticket? Moshtix calls this “reissuing.” Some events allow it, some don’t. Check your Moshtix account to see if it’s an option for your tickets.
Reselling Tickets
Can’t make the event? You might be able to resell your ticket through Moshtix. But there’s a catch – you can’t sell it for more than 110% of what you paid, not including fees.
Resale Policy
Restrictions on Resale Prices
Moshtix keeps things fair with their resale policy. You can’t jack up the price and make a huge profit. The max you can charge is 110% of the original ticket price, not counting fees.
Resale Service Fees
When you resell a ticket, Moshtix takes a cut. They call it a Resale Service Fee. The amount varies, so check the details when you list your ticket.
How to Resell Tickets Through Moshtix
- Log into your Moshtix account
- Find the ticket you want to resell
- Click on the resale option (if available)
- Set your price (remember the 110% rule!)
- List your ticket
It’s that simple. Moshtix handles the rest, making sure your ticket gets to its new owner safely.
Purchasing Tickets from Authorized Outlets
Refund Processes for Different Purchase Points
Bought your ticket from a Moshtix partner? The refund process might be a bit different. It could take longer to get your money back compared to buying directly from Moshtix.
Importance of Buying from Official Sources
Stick to official Moshtix outlets when buying tickets. It’s safer and makes things easier if you need a refund. Tickets from unofficial sources might not be valid, and you could be out of luck if something goes wrong.
Communication During Cancellations or Changes
How Moshtix Notifies Ticket Holders
Moshtix keeps you in the loop. If there’s a cancellation or change, they’ll email you. That’s why it’s super important to use a valid email address when you buy tickets.
What Information to Expect in Notifications
When Moshtix sends you a notification, it’ll include:
- What’s changed (cancellation, postponement, etc.)
- New event details (if applicable)
- Refund information
- Next steps you need to take (if any)
Steps to Take After Receiving a Cancellation Notice
- Read the email carefully
- Check if you need to do anything for your refund
- If you have questions, contact Moshtix support
- Keep an eye on your bank account for the refund
Protecting Yourself as a Ticket Buyer
Reading Terms and Conditions
I know, I know. Terms and conditions are boring. But they’re important! Take a few minutes to skim them before you buy. It could save you headaches later.
Keeping Contact Information Up to Date
Make sure your email address is current in your Moshtix account. If something changes with your event, you want to know about it ASAP.
Understanding Your Rights as a Consumer
Know your rights! Familiarize yourself with consumer protection laws in your area. It’ll help you know what to expect if things go sideways with your event.
Comparison with Other Ticketing Platforms
How Moshtix’s Policy Compares to Competitors
Moshtix’s policy is pretty standard in the industry. Most ticketing platforms have similar “no refund” policies with exceptions for cancellations and postponements.
Industry Standards for Cancellation Policies
The ticketing industry generally follows these standards:
- No refunds for change of mind
- Refunds for cancelled events
- Options for postponed events
- Protection against unfair resale practices
Frequently Asked Questions
Can I get a refund if I can’t attend an event?
Generally, no. Moshtix doesn’t offer refunds just because you can’t make it. But you might be able to resell your ticket through their platform.
What happens if only part of an event is cancelled?
It depends on the event. Sometimes you might get a partial refund. Other times, the event might go on as planned. Moshtix will provide details if this happens.
Are fees refundable in case of cancellation?
Usually, yes. If an event is cancelled and you’re entitled to a refund, it typically includes the fees you paid.
How long do I have to claim a refund?
Moshtix usually processes refunds automatically for cancelled events. But if you need to request one, do it as soon as possible. There might be a time limit, so don’t wait!
Tips for Event-Goers
Planning for Potential Cancellations
Hope for the best, plan for the worst. When you buy tickets, consider what you’d do if the event gets cancelled. It’ll make things easier if it actually happens.
Travel and Accommodation Considerations
Booking a trip for an event? Look for refundable options when possible. It could save you money if the event gets cancelled or postponed.
Insurance Options for Ticket Purchases
Some credit cards offer purchase protection that might cover event tickets. Check if yours does – it could be a nice safety net.
Wrapping Up Moshtix’s Event Cancellation Policy
We’ve covered a lot of ground here, from refunds and resales to what happens when an event gets cancelled. Remember, Moshtix’s basic policy is “no refunds,” but there are exceptions.
Key takeaways:
- Keep your contact info up to date
- Read the terms and conditions
- Act fast if you make a mistake or need help
- Know your options for reselling or reissuing tickets
By understanding Moshtix’s event cancellation policy, you’re better prepared for whatever comes your way. Happy event-going!
