TicketCity Refund Policy: Complete Guide for Ticket Buyers

TicketCity offers full refunds for canceled events that aren’t rescheduled, backed by a 100% money-back guarantee. This detailed guide covers everything about TicketCity’s refund policies, from standard cancellations to sport-specific rules and special circumstances.

How TicketCity Refunds Work

Types of Refunds Available

TicketCity handles refunds differently based on the situation. For canceled events, buyers get their money back, including all fees and delivery charges. Some cases might result in store credit instead of a cash refund.

Refund options include:

• Full cash refunds
• Store credits
• Ticket replacements

The 100% Money-Back Guarantee

TicketCity’s guarantee ensures buyers are protected. This coverage includes:

• Timely ticket delivery
• Valid entry to events
• Matching seat locations
• Full refunds for canceled events

If any guarantee isn’t met, TicketCity fixes the issue with better tickets or a refund.

Getting Your Money Back: Timeframes and Methods

Most refunds process within 10 business days. TicketCity returns money to the original payment method used for purchase. Buyers must return tickets within 10 business days after a refund offer to qualify.

When Can You Get a Refund from TicketCity?

Canceled Event Refund Process

When an event gets canceled, TicketCity automatically starts the refund process. Steps include:

1. Event cancellation confirmation
2. Buyer notification
3. Refund initiation
4. Return of tickets (if physical)

The company handles most of the process, making it simple for buyers.

Delivery Issues and Invalid Tickets

Tickets that don’t arrive on time or don’t work at the venue qualify for the TicketCity guarantee. The company will:

• Find replacement tickets
• Provide a full refund
• Help resolve entry issues

Buyers should contact customer service immediately if problems arise.

Special Cases for Event Refunds

Some situations fall outside normal cancellation policies:

• Conditional events
• “If necessary” games
• Weather-related cancellations

Each case follows specific guidelines for refund eligibility.

When TicketCity Won’t Issue Refunds

Rescheduled or Postponed Events

Tickets remain valid for new dates when events are postponed. TicketCity doesn’t offer refunds in these cases. Buyers can:

• Use tickets for the new date
• Sell tickets if they can’t attend
• Contact the event organizer directly

Partial Event Cancellations

If part of an event gets canceled, like one performer in a multi-act show, refunds aren’t given. This policy applies to:

• Music festivals
• Sports tournaments
• Multi-day events

Wrong Ticket Purchases

TicketCity’s policy doesn’t cover buyer mistakes. No refunds for:

• Incorrect dates
• Wrong venues
• Mistaken quantities

Double-check all details before placing orders.

Sport-Specific Refund Policies

Masters Golf Tournament Refund Rules

The Masters has unique refund policies:

• Full practice round refunds for rain-outs
• Partial refunds for tournament badges
• Special handling of 4-day badges

Rain checks and credits depend on official tournament decisions.

Tennis Tournament Refund Guidelines

Both the US Open and Miami Open have specific policies:

• Face value credits for rained-out sessions
• Different rules for various ticket types
• Special handling based on tournament officials

Session numbers matter for refund eligibility.

Other Sporting Event Policies

Different sports follow various refund rules:

• Baseball rain-out policies
• Football game cancellations
• Basketball schedule changes

Check sport-specific guidelines when buying tickets.

COVID-19 Impact on TicketCity Refunds

Capacity Reduction Policies

When venues reduce capacity, TicketCity may:

• Cancel affected tickets
• Offer refunds for eliminated seats
• Repost tickets with new restrictions

15% or greater reductions trigger special policies.

Health and Safety Requirements

Refunds aren’t given if buyers can’t meet venue requirements:

• Health screenings
• Vaccination proof
• Signed waivers

These policies protect venues and other attendees.

Venue Changes Due to Restrictions

Some events move to new venues for safety. In these cases:

• Tickets usually remain valid
• Location changes don’t trigger refunds
• Buyers get notified of changes

Steps to Request a TicketCity Refund

Contacting Customer Service

Reach TicketCity’s support team:

• Phone: 1-800-918-2612
• Email: hello@ticketcity.com
• Available 7 days a week

Fast action improves refund chances.

Required Information for Refund Requests

Have ready:

• Order number
• Event details
• Reason for refund
• Original tickets (if physical)

Complete information speeds up the process.

Processing Times for Refunds

Typical timelines:

• 24-48 hours for review
• 3-5 days for approval
• 7-10 days for payment processing

Bank times may affect final receipt of funds.

The TicketCity Guarantee Explained

What’s Covered Under the Guarantee

The guarantee ensures:

1. Valid tickets
2. On-time delivery
3. Accurate seat locations
4. Event entry

This protection comes standard with all orders.

Limitations of the Guarantee

The guarantee doesn’t cover:

• Personal travel costs
• Hotel bookings
• Transportation expenses

Focus stays on ticket-related issues.

How to Use the Guarantee

If problems occur:

1. Contact customer service immediately
2. Explain the issue clearly
3. Follow representative instructions
4. Keep all related documentation

Fast action maximizes guarantee benefits.

Frequently Asked Questions About TicketCity Refunds

Common Refund Scenarios

Q: What if my event gets canceled? A: Full refund provided

Q: Can I cancel my order? A: No, all sales are final

Q: What about weather cancellations? A: Depends on official event policy

Payment and Processing Questions

Q: How long do refunds take? A: Usually 7-10 business days

Q: Which payment method gets refunded? A: Original purchase method

Q: Are service fees refunded? A: Yes, for canceled events

Special Circumstances

Q: What if a performer is sick? A: No refund if event continues

Q: Can I get a refund if I’m sick? A: No, illness isn’t covered

Q: What about natural disasters? A: Follows event organizer policy

Tips for Buying Tickets Safely on TicketCity

Understanding the Purchase Agreement

Before buying, know:

• All sales are final
• Refund limitations
• Guarantee coverage

Read terms carefully before purchase.

Protecting Your Ticket Investment

Smart buying tips:

• Double-check event details
• Verify dates and times
• Consider weather for outdoor events

Careful planning prevents issues.

What to Do If Problems Arise

Steps to take:

1. Document the issue
2. Contact customer service quickly
3. Keep all communications
4. Follow given instructions

Stay calm and work with support staff.

TicketCity Refund Policy vs. Competitors

How TicketCity Compares to Other Ticket Sites

TicketCity offers:

• Clear refund policies
• Strong customer guarantees
• Sport-specific guidelines

These features stand out in the industry.

Industry Standards for Ticket Refunds

Common practices include:

• No refunds for postponements
• Partial refund limitations
• Service fee handling

TicketCity aligns with many standards.

Unique Features of TicketCity’s Policy

Standout elements:

• Sport-specific refund rules
• Detailed guarantee coverage
• Seven-day customer support

These features help buyers feel secure.