Vivid Seats Customer Reviews: The Good, Bad, and In-Between

Are you wondering what real customers think about Vivid Seats? Vivid Seats customer reviews paint a mixed picture, with many praising the platform’s wide selection and rewards program, while others express frustration over fees and customer service issues. This article dives into the good, the bad, and everything in between to help you decide if Vivid Seats is right for your ticket-buying needs.

What is Vivid Seats?

Vivid Seats is an online ticket marketplace where fans can buy and sell tickets for concerts, sports events, theater shows, and more. Founded in 2001, the Chicago-based company has grown to become a major player in the secondary ticket market.

Company background and history

Vivid Seats started as a small operation and has since expanded to serve millions of customers across the United States. The company went public in 2021, marking a significant milestone in its growth journey.

Types of events and tickets offered

Vivid Seats covers a wide range of events:

• Concerts of all genres
• Professional and college sports
• Theater productions
• Comedy shows
• Festivals

Whether you’re a music lover, sports fanatic, or theater buff, Vivid Seats likely has tickets for an event you’d enjoy.

How Vivid Seats Works

Understanding how Vivid Seats operates can help you navigate the platform more effectively and make informed decisions when buying or selling tickets.

Buying tickets on Vivid Seats

To buy tickets on Vivid Seats:

1. Search for your desired event
2. Browse available tickets and seating options
3. Select your preferred tickets
4. Complete the purchase process

Many Vivid Seats customer reviews mention the platform’s user-friendly interface, making it easy to find and buy tickets.

Selling tickets on Vivid Seats

If you can’t attend an event or want to make some extra cash, you can sell your tickets on Vivid Seats. The process involves:

1. Creating a seller account
2. Listing your tickets with details and pricing
3. Waiting for a buyer to purchase your tickets
4. Transferring the tickets once sold

Vivid Seats mobile app features

The Vivid Seats app offers additional convenience for users on the go. Features include:

• Quick ticket searches
• Mobile ticket delivery
• Real-time event notifications
• Access to exclusive deals

Many Vivid Seats customer reviews praise the app’s functionality and ease of use.

Vivid Seats Customer Reviews: The Good

Let’s start with the positive aspects of Vivid Seats that customers frequently mention in their reviews.

Positive experiences with ticket purchases

Many users report smooth transactions and successful ticket purchases. They appreciate:

• The wide selection of tickets
• Competitive pricing for some events
• Easy-to-use website and mobile app

One satisfied customer shared, “I’ve bought concert tickets three times now through Vivid Seats, and each experience has been great. The tickets always arrived on time and were exactly as described.”

Praise for customer service

Some Vivid Seats customer reviews highlight positive interactions with the company’s support team. Users appreciate:

• Responsive customer service representatives
• Help with resolving ticket issues
• Support in navigating the platform

Satisfaction with ticket selection and availability

A common theme in positive Vivid Seats customer reviews is the platform’s extensive inventory. Users often find tickets for sold-out events or hard-to-get seats.

Vivid Seats Customer Reviews: The Bad

While many customers have positive experiences, it’s important to consider the negative feedback as well.

Complaints about fees and pricing

One of the most frequent criticisms in Vivid Seats customer reviews concerns additional fees. Users often express surprise at the final ticket price after fees are added. Some complaints include:

• High service fees
• Unclear fee structures
• Prices that are sometimes higher than competitors

Issues with ticket delivery and authenticity

Some customers report problems with:

• Delayed ticket delivery
• Tickets that don’t match the description
• Concerns about ticket authenticity

One frustrated user wrote, “I bought tickets for a concert, but they weren’t delivered until the day of the event. It was nerve-wracking wondering if they’d arrive in time.”

Negative experiences with customer support

While some praise Vivid Seats’ customer service, others report difficulties:

• Long wait times for responses
• Unhelpful or dismissive support agents
• Challenges in getting refunds or resolving issues

Vivid Seats Rewards Program

The Vivid Seats rewards program is a unique feature that sets it apart from some competitors.

How it works

The program allows customers to earn credit on their purchases, which can be used for future ticket buys. Key features include:

• Credit earned on every purchase
• No blackout dates for using rewards
• Tiered benefits for frequent buyers

Customer feedback on rewards

Many Vivid Seats customer reviews mention the rewards program as a significant plus. Users appreciate the ability to save money on future purchases. However, some customers note that the rewards can be confusing to redeem or don’t provide as much value as expected.

Vivid Seats vs Competitors

To get a fuller picture, it’s helpful to compare Vivid Seats to other major players in the ticket resale market.

Comparison with StubHub

StubHub is often considered Vivid Seats’ main competitor. Key differences include:

• StubHub often has a larger inventory
• Vivid Seats typically has lower fees
• StubHub offers virtual reality seat previews for some venues

Comparison with Ticketmaster

While Ticketmaster is primarily a primary ticket seller, it also operates a resale marketplace. Compared to Vivid Seats:

• Ticketmaster has access to more primary market tickets
• Vivid Seats often offers better prices for resale tickets
• Ticketmaster’s fees can be higher

Comparison with SeatGeek

SeatGeek is another popular ticket marketplace. When compared to Vivid Seats:

• SeatGeek offers a “Deal Score” feature to help find good values
• Vivid Seats’ rewards program is more comprehensive
• Both have user-friendly mobile apps

Vivid Seats Buyer Guarantee

Vivid Seats offers a buyer guarantee to provide peace of mind for customers.

What it covers

The Vivid Seats buyer guarantee includes:

• Ticket authenticity guarantee
• On-time delivery promise
• Full refunds for canceled events

Customer experiences with the guarantee

Vivid Seats customer reviews are mixed when it comes to the buyer guarantee. While many appreciate the protection it offers, some report difficulties when trying to use it. One user shared, “When my event was canceled, Vivid Seats refunded my purchase quickly and without hassle.”

Tips for Using Vivid Seats

To make the most of your Vivid Seats experience, consider these tips from experienced users.

How to find the best deals

To score great tickets at good prices:

• Check prices regularly, as they can fluctuate
• Look for last-minute deals
• Compare prices across different sections
• Use the Vivid Seats rewards program

Avoiding common pitfalls

To steer clear of issues:

• Read the ticket details carefully
• Check the refund and exchange policies
• Be aware of all fees before purchasing
• Don’t wait until the last minute for important events

Understanding fees and pricing

To avoid surprises:

• Factor in service fees when comparing prices
• Look for all-in pricing options
• Consider the total cost, not just the ticket price

Vivid Seats for Sellers

If you’re looking to sell tickets, Vivid Seats offers a platform for that too.

Pros and cons of selling on Vivid Seats

Pros:

• Access to a large customer base
• Secure payment processing
• Ability to set your own prices

Cons:

• Competition from other sellers
• Fees can cut into profits
• Responsibility for ticket transfer

Seller fees and policies

Vivid Seats takes a commission on each sale. Sellers should be aware of:

• The commission percentage
• Any listing fees
• Payout timelines and methods

Vivid Seats Customer Service

Customer service is a crucial aspect of any ticket marketplace, and Vivid Seats is no exception.

Contact options and response times

Vivid Seats offers several ways to get in touch:

• Phone support
• Email
• Live chat

Response times vary, with some Vivid Seats customer reviews praising quick responses, while others report long wait times.

Resolving common issues

Common issues that customer service helps with include:

• Ticket delivery problems
• Refund requests
• Account-related questions

One customer shared, “When I had an issue with my tickets, the live chat representative was helpful and resolved my problem quickly.”

Is Vivid Seats Legit?

A common question among potential users is whether Vivid Seats is a legitimate platform.

Addressing concerns about legitimacy

Vivid Seats is a legitimate, publicly-traded company. However, as with any marketplace, there are risks to consider. Many Vivid Seats customer reviews confirm successful transactions, but it’s important to be aware of potential issues.

Security measures and fraud prevention

Vivid Seats employs several measures to protect users:

• Secure payment processing
• Seller verification procedures
• Buyer guarantee for ticket authenticity

Vivid Seats during COVID-19

The COVID-19 pandemic significantly impacted the live event industry, and Vivid Seats had to adapt.

Policy changes and adaptations

During the pandemic, Vivid Seats:

• Improved its refund policies for canceled events
• Implemented a safety check feature for events
• Offered more flexible options for buyers and sellers

Customer experiences during the pandemic

Vivid Seats customer reviews from this period reflect mixed experiences. Some praised the company’s handling of refunds, while others reported frustrations with delays and communication issues.

The Future of Vivid Seats

As the live event industry continues to evolve, so does Vivid Seats.

Recent company developments

Recent developments include:

• Going public in 2021
• Expanding partnerships with sports teams and venues
• Enhancing the mobile app experience

Planned improvements and expansions

While specific plans aren’t always public, Vivid Seats has indicated focus areas such as:

• Improving the user experience
• Expanding into new markets
• Enhancing fraud prevention measures

Conclusion: Should You Use Vivid Seats?

After examining numerous Vivid Seats customer reviews and analyzing the platform’s features, it’s clear that Vivid Seats offers both advantages and potential drawbacks.

Weighing the pros and cons

Pros:

• Wide selection of tickets
• Rewards program
• User-friendly platform

Cons:

• Additional fees can be high
• Mixed customer service experiences
• Some issues with ticket delivery and authenticity

Final thoughts on Vivid Seats customer reviews

Vivid Seats can be a viable option for buying and selling tickets, especially if you take advantage of the rewards program and shop carefully. However, it’s important to read the fine print, understand all fees, and be prepared to contact customer service if issues arise.

Ultimately, your experience with Vivid Seats may depend on factors like the specific event, ticket availability, and how you navigate the platform. By staying informed and using the tips provided in this article, you can make the most of what Vivid Seats has to offer while minimizing potential pitfalls.

Remember, whether you’re a casual concert-goer or a die-hard sports fan, reading Vivid Seats customer reviews and understanding how the platform works can help you make informed decisions about your ticket purchases.